FAQS
Frequently Asked Questions
What services do you offer?
Flourishing Mama Co. offers comprehensive support for growing families, including birth doula support, postpartum doula support, childbirth education, lactation support, pediatric sleep consulting, placenta encapsulation services, and breastfeeding and maternal support groups. Our services are designed to provide evidence-based education, compassionate guidance, and personalized care from pregnancy through the postpartum period.
What areas do you serve?
We serve Washington, DC, Northern Virginia (Alexandria, Arlington, McLean, Falls Church), Montgomery County, Prince George’s County, Anne Arundel County, Howard County, Baltimore County, Baltimore City, Harford County, Carroll County and parts of Frederick County,
What certifications do your providers hold?
The certifications our providers hold depend on their role within our practice. We require all of our doulas to maintain a valid certification from a training organization approved by the State of Maryland. This ensures they have completed comprehensive training and have demonstrated the knowledge and skills needed to provide safe, evidence-based, and compassionate support to families.
Our lactation consultants are International Board Certified Lactation Consultants (IBCLCs)—the highest internationally recognized credential in the field of lactation. Earning the IBCLC credential requires extensive education, hundreds of supervised clinical hours, and successful completion of a rigorous board examination.
Many of our providers also hold additional certifications and specialized training, including childbirth education, newborn care, pediatric sleep consulting, and placenta encapsulation. We are committed to ongoing continuing education so our team can provide families with the most current, evidence-based care throughout pregnancy, birth, postpartum, and early parenthood.
When is the best time to book support?
There’s no right or wrong time to book! You can reach out to us at any point during your pregnancy or even once you’ve had your baby. However, we recommend contacting us as early as possible to ensure availability. We also do our best to accommodate last-minute due dates when possible.
What happens after I submit an inquiry?Toggle Title
After submitting an inquiry, you’ll receive an email with the appropriate link to schedule a consultation. Following your consultation, we’ll verify your insurance eligibility, if applicable, and match you with a doula whose availability aligns with your estimated due date. You’ll then have the opportunity to schedule a virtual Meet Your Doula call to connect with your doula, ask questions, and get to know one another before moving forward.
Do you accept Medicaid?
Yes, we accept Maryland Medicaid.
How does the doula matching process work?
Once a family decides to move forward with doula support, we’ll pair you with a doula whose availability and schedule align with your due date and support needs. You’ll then have the opportunity to schedule a 20-minute virtual Meet Your Doula call to get acquainted, share your preferences, ask questions, and learn more about the doula who may be supporting you throughout your birth experience.
How can I find out if my insurance covers doula support?
The best way to verify if your insurance plan covers doula support is to contact the number on the back of your insurance card.
Can I use HSA/FSA or employer fertility benefits for services?
Yes! We accept HSA and FSA payments, as well as eligible employer fertility and family-building benefits. Flourishing Mama Co. is also listed in the Carrot Fertility Benefits Directory. Coverage and reimbursement vary by plan, so we recommend confirming your individual benefits before booking.
Will my lactation visits be covered by insurance?
Currently, we are in-network with Cigna for lactation support services. If you have Cigna coverage, we’ll verify your benefits before your appointment to determine your eligibility.
If you have a different insurance provider, payment is due at the time of service. After your visit, we will provide you with a detailed superbill that you may submit to your insurance company for possible reimbursement.
Please note that reimbursement is not guaranteed and depends on your individual insurance plan and benefits.
What happens if my doula is unavailable when I go into labor?
If your assigned doula is unexpectedly unavailable when you go into labor, we will make every effort to provide an experienced backup doula from our team. If we are unable to provide backup support, you will receive a refund for the birth support services that were not provided. Fees for services already rendered are non-refundable.
When does my doula go on call for my birth?
Our support begins well before your on-call period. From the time you begin services with us, families receive weekly or biweekly check-ins, regardless of the birth package selected, and our team is available seven days a week for questions and concerns. Your birth doula’s official on-call period begins two weeks before your estimated due date and continues through two weeks after your due date.